FAQS
Tel: 305-300-9755
or e-mail us 24/7
Fort Lauderdale, Florida
United States, 33324.
Free shipping on
most domestic orders.
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FaQs. General Information
Can You Feature My Art?
We are currently accepting submissions for all visual artists. If you submit examples of work that we feel would be a good fit for our project we will make you a custom page that will link back to social media profiles and other sites where you have your art showcased.
Can You Sell My Art?
We are currently not processing the direct sales for any visual artists’ work submitted. We are accepting submissions for art features on the site. If your art is selected to be showcased on our platform we can link to your personal sales profile(s) (such as on Etsy or any other page where you’ve set up sales of the work).
Are You Signing Musicians?
We are currently not offering recording deals. We are however accepting music submissions from artists of various genres. We take the time to listen to every track submitted to us and will offer select artists a chance at receiving a custom page on Madrigal Records along with your music being featured directly on the site.
Can You Get Me on iTunes?
In short yes. Madrigal Records helps recording artists reach distribution goals by helping them upload music for sales and streaming across professional platforms including iTunes, Apple Music, Spotify, Google Play, Pandora, & many more. Music submitted for consideration should be of the highest quality possible and will be listened to and approved by an on-staff team member.
I haven't received my order confirmation. What can I do?
The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check your spam or trash folder as it may end up there as well. If you would like us to resend the confirmation email simply request it from [email protected]
Am I eligible for an item exchange?
You may request for a replacement if any of the following apply
- You received a damaged item.
- Item received is different from what was ordered.
- Item was a different size than what was described.
How long until my product is shipped?
Because most of our products we offer are collected from artisans who’ve worked to create handmade artistry they will typically take between 2-3 days to ship out.
U.S - What is the estimated delivery date (ETA)?
For our most popular items shipping within the United States usually takes 7-10 business days from shipping date to arrive. For items that we that are not on our preferred list will take 2-3 weeks from shipping date.
International - What is the estimated delivery date (ETA)?
For addresses outside of the United States parcels may take up to 4-5 weeks before delivery depending on clearance from customs. We will provide a tracking number as soon as it is available.
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.
Terms of Account
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Notes on Site Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Products & Services
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Notes on product Sales.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We Do Not Tolerate Spam
We respect your privacy and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited email.
If you choose to give your name and email address into one or more of our site’s registration forms, then we will send you emails relating to the mailing list(s) or service(s) you joined and the Keyword Expert newsletter, as well as marketing, offers from time to time. You may opt-out of receiving future mailings from our mailing lists; see the choice/opt-out section below.
Financial Information
Financial information (such as credit card number and expiration date) is used only to charge you for the service you are purchasing. This will never be given to any third party (other than the credit card authorization processors in our case Stripe).
How do we protect your information?
In order to prevent unauthorized access, Wordtracker uses strict security procedures in the storage and disclosure of information which you have given to us. We take all reasonable precautions to ensure the security of personal data stored on our system.
All your personal information is password-protected – only registered users and Wordtracker support staff have access to this information. As a registered user, you will be able to edit or delete your personal information details at any time using your own ID and password.
Opt Out
If you would like to be removed from our database, please let us know. If you wish to stop receiving the Keyword Expert newsletter or any of our mailing lists, please use the unsubscribe link in an email from each list.